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Nella

Refund Policy

We want you to be happy with your purchase. This Refund Policy explains when refunds apply.

Eligibility

Refunds are available for damaged, defective or incorrect items reported within 7 days of delivery, with photographic proof.

Process

Once approved, refunds are issued to the original payment method within 5–7 business days.

Non-refundable

Opened or used consumable products may not be eligible unless found defective.

Need help?

Contact us with your order number and we'll assist.

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