Cancellation Policy

This Cancellation Policy explains how and when you can cancel an order.

Before dispatch

Orders can be cancelled free of charge any time before they are dispatched — contact us as soon as possible.

After dispatch

Once dispatched, orders cannot be cancelled but may be eligible for return per our Refund Policy.

Refunds on cancellation

Approved cancellations are refunded to the original payment method within 5–7 business days.

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